> ## Documentation Index
> Fetch the complete documentation index at: https://docs.elitea.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Request a Project Space

> Learn what an ELITEA shared project space is, how to request one, and how roles and permissions work for your team.

## What Is a Shared Project Space?

ELITEA users all work inside **Projects** — isolated workspaces that contain Agents, Pipelines, Toolkits, Credentials, Conversations, Artifacts, and MCPs.

There are three types of project spaces:

| Type                | Visibility          | Purpose                                   |
| ------------------- | ------------------- | ----------------------------------------- |
| **Private Project** | Only you            | Personal sandbox for building and testing |
| **Team Project**    | All invited members | Shared collaborative workspace for a team |

A **Team Project Space** allows multiple users to create, edit, and use agents together. Key benefits include:

* Multiple people can build and improve agents collaboratively
* Shared toolkits and credentials are centralized for the whole team
* All team members can use and reuse each other's agents
* Consistent workflows and standardized pipelines across the team
* New members immediately access all team-built assets upon joining
* Admins can monitor usage, manage access, and control governance

## How to Request a Project Space

Project spaces are created by the ELITEA support team for the **next.elitea.ai** environment. For other environments, please contact your platform administrator.

For EPAM users on **next.elitea.ai**, send a request to:

**Email:** [SupportAlita@epam.com](mailto:SupportAlita@epam.com)

Include the following information in your request:

* **Project Code or Initiative Name** — the EPAM project code or initiative the space is for ( If you are from Epam)
* **Admin name(s)** — at least one Admin; multiple admins are allowed and recommended
* **Short description** — what the project is for and who will use it
* **Instance** — which ELITEA environment (e.g., `next.elitea.ai`)

<Tip>
  Projects for EPAM initiatives are created for free and processed quickly — no additional confirmation is usually required from PM/DM side.
</Tip>

## Roles and Permissions

Roles are assigned and managed by project **Admins** at **Settings → Users**. Users can hold multiple roles simultaneously — permissions are combined.

| Role       | Level  | Key Capabilities                                                                                      |
| ---------- | ------ | ----------------------------------------------------------------------------------------------------- |
| **Admin**  | High   | Full project access — invite users, change roles, create/edit/delete all content                      |
| **Editor** | Medium | Create and modify agents, pipelines, toolkits, credentials; run chats — cannot delete or manage users |
| **Viewer** | Low    | Browse and run existing agents and pipelines — cannot create, modify, or delete anything              |

<Note>
  In case user will be assigned multiple roles simultaneously, user will be granted both access.
</Note>

<Tip>
  If your team uses toolkits that require individual user credentials (e.g., Jira, Confluence), see [Creating Toolkits with User-Specific Credentials](../how-tos/credentials-toolkits/creating-toolkits-with-user-specific-credentials) to set these up correctly.
</Tip>

### Admin Responsibilities

A project can have more than one Admin, and an Admin can promote other users to Admin at any time. Admins are responsible for managing their team's access because they understand the team structure and what permissions each person needs.

If you are not admin and need to add, remove, or change user roles, contact your project Admin directly — do not contact support for routine user management.

### Managing Users

Admins manage team members at **Settings → Users**. The available actions are:

| Action                  | How                                                                            |
| ----------------------- | ------------------------------------------------------------------------------ |
| **Invite users**        | Click **+ Invite Users** → enter email addresses → select role(s) → **Invite** |
| **Edit a user's roles** | Click the ✏️ edit icon on the user's row → update roles → **Save**             |
| **Batch-edit roles**    | Select multiple users → click **Edit** → update roles → **Save**               |
| **Remove a user**       | Click the 🗑️ delete icon on the user's row → confirm                          |
| **Batch-remove users**  | Select multiple users → click **Delete** → confirm                             |

For full details, see [Users & Roles Settings](../menus/settings/users).

<Warning>
  Support will not normally make user management changes on behalf of teams. This is intentional: Admins are best placed to know their team structure and the appropriate permissions for each member.

  If your project Admin is unreachable and access cannot be managed, contact [SupportAlita@epam.com](mailto:SupportAlita@epam.com) as an exception. Support will evaluate the situation on a case-by-case basis.
</Warning>

## Moving Agents Between Projects

If you need to move agents into a newly created project space, ELITEA provides three mechanisms:

| Method     | Use When                                                         |
| ---------- | ---------------------------------------------------------------- |
| **Fork**   | Moving within the same ELITEA environment to a different project |
| **Export** | Backup, sharing outside the environment, version control         |
| **Import** | Loading from a file (cross-environment or from backup)           |

For step-by-step instructions, see:

* [Fork Agents and Pipelines](../how-tos/agents-pipelines/forking)
* [Import and Export Agents and Pipelines](../how-tos/agents-pipelines/import-export)
* [Agent Publishing](../how-tos/agents-pipelines/agent-publishing)

## Related

* [Users & Roles Settings](../menus/settings/users)
* [Contact Support](./contact-support)